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Pool Concierge 60661, West Loop

Pool Concierge

Seasonal • 60661, West Loop
Benefits:
  • Employee discounts
  • Training & development
  • Wellness resources
Position Summary:
The Pool Concierge is responsible for delivering an exceptional member and guest experience at the pool by providing attentive service, maintaining a welcoming environment, and ensuring all policies and procedures are followed.

Position: Pool Concierge – Summer Season
Job Type: Part-time/Seasonal 
Location: FFC West Loop
Compensation: $16.60 per hour
Schedule: Wednesday through Sunday from 10:00 AM to 6:00 PM

Key Responsibilities:
  • Greet and check in members and guests by name, always with a friendly and professional demeanor
  • Track all membership and pool-related inquiries made in person and over the phone
  • Assist the Member Experience Manager and Café Manager with administrative tasks during the pool season (including cabana reservations, confirmation and courtesy calls, refunds, and related requests)
  • Host and assist members and guests utilizing cabanas, ensuring a high-quality experience
  • Enforce all pool rules and policies, including usage restrictions, clear bag policy, and no outside food or alcohol
  • Answer questions from members and guests in accordance with club and pool procedures
  • Stay informed on daily activities, events, and updates to provide accurate information
  • Answer phone calls promptly and direct them appropriately in a professional manner
  • Maintain a clean, organized, and presentable desk and pool deck area
  • Complete opening, closing, and shift-specific duties, including cleaning tasks and towel folding
  • Attend all required department and club staff meetings
  • Provide additional support to the Member Experience Manager as needed
Expectations:
  • Remain attentive, engaged, and professional at all times while on shift
  • Be aware of team operations and proactively assist where needed
  • Personal phone use and reading materials are not permitted while on duty
Compensation: $16.60 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.