General Manager
Full Time • 60605, South Loop
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
What if you were given the opportunity and responsibility to make a difference? This is your opportunity to lead a large, successful multipurpose fitness facility. We are seeking a General Manager to oversee 70+ full-time and part-time staff, responsible for all operations, staff management, and departments at the facility.
Position: General Manager
Job Type: Full-time
Location: FFC South Loop
Compensation: $80,000-100,000 per year
What You'll Do:
Position: General Manager
Job Type: Full-time
Location: FFC South Loop
Compensation: $80,000-100,000 per year
What You'll Do:
- Provide a clean, safe, and healthy environment for members, guests, and co-workers
- Ensure all staff clean and disinfect club components as they are used by members, guests, and themselves
- Help retain and attract new members through club promotion and exceptional customer service
- Assist with the opening and closing of the club on a team rotational basis
- Adhere to the company’s Core Values and Core Purpose
- Improve service levels, measured via Customer Satisfaction Surveys and daily feedback
- Oversee operations, programs, staff, and revenue generation to increase demand, usage, and net revenue
- Analyze and report on the results of specific programs, including managing inventory, deposits, and petty cash
- Nurture sub-tenant relationships, including overseeing sublease renewals
- Lead staff training and development, setting individual goals linked to departmental budgets and compensation
- Conduct regular team meetings for strategy, team building, and goal reinforcement
- Interview, hire, and train staff for facility positions, approve employee status changes, promotions, and compensation increases
- Conduct performance reviews
- Develop and manage department and facility budgets, forecast revenue growth, and present monthly financial reports
- Implement the strategic plan and budget, ensuring alignment with annual goals
- Lead marketing efforts, especially supporting the Sales Manager
- Oversee facility upkeep, equipment maintenance, and general appearance to maintain quality standards
- Perform regular facility inspections and meet with the owner for reporting
Who You Are:
- Passionate about leadership, health & fitness, and customer service
- Strong verbal and written communication skills
- Bachelor’s Degree
- 5+ years of management experience in Fitness, Hospitality, or related industries with proven P&L management skills
- Ability to delegate, train, lead, and motivate staff across departments
- Effective communicator with staff and customers to promote high service levels
- Skilled in multitasking, problem-solving, and meeting deadlines
- Willing to work during “Closeout” (last 3 days of every month) and flexible to work evenings and weekends
- Proficient in Excel, Google Docs, and email
- Ability to perform physical tasks, including lifting and standing for extended periods, with or without reasonable accommodation
- CPR/AED Certification required
What We Offer:
- Insurance: Medical, Dental, and Vision through UnitedHealthcare
- Life Insurance: Company-paid
- 401K: Company match
- Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)
- Fitness instructor training and discounts on related educational programs (Pilates, Group Fitness, Personal Training, Yoga)
Other Perks:
- Complimentary Club Membership to any FFC location
- Diverse and Inclusive Culture
- 25% discounts on Spa, Retail, and Fitness classes for employees
- Employee appreciation programs and fringe benefits, including Nationwide Pet Insurance and discounted phone plans
Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.
Our Purpose:
"To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.
Compensation: $80,000.00 - $100,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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