Operations Lead
Full Time • 60605, South Loop
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
Looking to make your mark with an elite organization in the fitness industry? Look no further as FFC was just named Best Gym of 2023 by the Chicago Reader. Join us as we continue building on our success!
The Operations Lead is responsible for overseeing all aspects of the location including, but not limited to team members, janitorial, inventory needs, hiring for staff, etc.
Position: Operations Lead
Job Type: Full-time
Location: FFC South Loop
Essential Duties and Responsibilities:
- Address member needs during shift including but not limited to account management, lost and found, lock out and general facility inquiries
- Responsible for hiring, scheduling and coverage of Housekeeping teams
- Assist billing team as directed by Billing Manager
- Additional duties as assigned by General Manager
- Meet and exceed individual and team sales and net membership goals
- Open and Close club to Photo Ready standards as scheduled by the General Manager
- Conduct a thorough needs analysis, present membership benefits that match the prospects needs/wants and invite prospects to become members of the club
- Build relationships and meet the needs of prospective members through engagement such as identifying needs, club tours, pipeline management and relationship marketing strategies
- Maintain proper use of the CRM (GymSales) database, contracts and forms. Effectively track the lead source and missed sales to understand objections and establish a course of contact
- Network with members and guests to maximize referrals. Consistently promote and present new member and existing member referral promotions
- Process all membership contracts and paperwork in a timely and accurate manner including all proper WellFit documentation
- Process and maintain member documents and update portal including but not limited to: past tour information, guest passes, canceled memberships, membership freezes, etc.
Qualifications:
- Passion for health and fitness
- High-level verbal and written communication ability
- Able to follow the sales process and comfortable “Asking for the Sale”
- At least 2 years of previous experience in sales or fitness industry preferred
- Ability to work during “Closeout” (last 3 days of every month)
- Comfortable interacting with prospective club members on the phone and in-person
- Strong working knowledge of Excel, Google Docs and email
- Ability to walk up and down stairs and lift a minimum of 10 lbs. with or without reasonable accommodation
Physical Requirements:
- Extended periods of standing/sitting during shift
- Ability to bend at the waist, sitting, kneeling, laying horizontally, climbing, walking etc., as job may require
- Noise level, at times, require normal hearing protection in the form of ear plugs
- Ability to climb ladders, this position may need to work at heights up to 30 feet
- This position will require use of ladders and a hydraulic lift
- There will be exposure with use to chemicals and cleaning solutions
What We Offer:
- Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
- Company-paid Life Insurance (only for Full time employees)
- 401K - with company match
- Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)
- We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)
Other Perks of Working at FFC:
- Complimentary Club Membership to use any of our FFC locations!
- Open Door Policy - Your managers and the corporate team all have an open door policy
- Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
- 25% discounts on Spa, Retail, and Fitness classes for all employees
- Employee appreciation programs
- Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more
Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.
Our Purpose:
"To enhance the lives of our members and guests by improving their overall health and well-being."
Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," and we are committed to building a respectful and inclusive community.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
(if you already have a resume on Indeed)