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Spa Receptionist 60610, Gold Coast

Spa Receptionist

Part Time • 60610, Gold Coast
Benefits:
  • Dental insurance
  • Employee discounts
  • Training & development
  • Vision insurance
Are you passionate about delivering exceptional customer service and thrive in a lively, people-focused environment? Do you have a background in the spa industry and want to be part of a leading fitness brand with a strong, successful culture? If so, Fitness Formula Clubs (FFC) is where you belong!

We’re seeking a part-time Spa Receptionist who is friendly, dependable, and open to learning. At FFC, top-notch customer service is essential! You’ll help maintain a welcoming, clean, and safe space for guests while embodying our core values. Join a compassionate, diverse team that values relationships and the impact of helping others.

We’re looking to cover these weekly hours at our Gold Coast location: Fri 2-830p, Sat and Sun 830a-6p. We're seeking candidates who genuinely enjoy interacting with people and preferably with prior reception desk experience.


Duties and Responsibilities:
  • Greet members by name and with a smile
  • Provide a clean, safe and healthy environment for members, guests, and workers
  • Maintain cleanliness of the spa’s front desk, shop and tanning areas (if applicable)
  • Answer incoming calls and direct them accordingly in a professional manner 
  • Maintain constant communication with spa staff regarding appointment bookings
  • Book appointments and take payment upon completion of applicable service(s)
  • Maintain an accurate cash drawer and balance cash register at the close of each shift
  • Connect with clients via phone for reminder and confirmation calls
  • Serve as an expert on Recovery Lounge products and services
  • Educating clients on the Recovery Lounge services, including medical benefits and precautions
  • Respond to members’ questions and concerns as needed
  • Provide additional support to the other departments as needed​
What We Offer:
  • Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
  • Company-paid Life Insurance (only for Full time employees)
  • 401K - with company match
  • Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)
  • We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)
Other Perks of Working at FFC:
  • Complimentary Club Membership to use any of our FFC locations!
  • Open Door Policy - Your managers and the corporate team all have an open door policy
  • Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
  • 25% discounts on Spa, Retail, and Fitness classes for all employees
  • Employee appreciation programs
  • Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more
Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire. 

Our Purpose:
"To enhance the lives of our members and guests by improving their overall health and well-being." 
Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community. 
Compensation: $16.20 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.